Good Tidings Frequently Asked Questions

1. How does the Good Tidings Showroom experience differ from the competition?

2. What is the benefit of Good Tidings Private Label lights?

3. How do I redeem my light set warranty?

4. What is the benefit of the Good Tidings Private Label tree program? 

5. How do I redeem my tree warranty? 

6. Why is the showroom only open from January to early March?

7. How many days do I need to spend in the showroom to optimize my buy?

8. Do you have any material to help train my staff and inform my customers for the Holidays?

9. Do you have any advertising services?

10. What is the right mix of Holiday merchandise for my store?

Answers

1. How does the Good Tidings Showroom experience differ from the competition?

1. We are a one stop shop that satisfies all of your Holiday needs in a relaxed Holiday environment. Our no pressure selling style differs from the competitors in that you get one on one shopping experience across all product lines, rather than going into different showrooms for each category. In addition, our showroom is by appointment only and we are very careful never to have too many guests at once.

   For returning customers, we tailor the experience specifically for you. We will provide a previous year's sales history to use as a guideline and will identify new and exciting items that will enhance or complement your existing offering.
   
   Throughout the showroom there are several working stations for you and your team to either take a break or take a deeper look into your previous years' sales and upcoming needs. We also provide a delicious lunch daily to all customers.
   
   Last, but certainly not least, we offer special incentives to customers who shop in the showroom. For those showroom orders placed in January, we provide January dating for the following year. We also offer Showroom only specials on products that will not be available once Early Order program ends. We also provide direct container pricing. For more information on our showroom, visit our online video gallery - http://good-tidings.com/video/gt-holiday-showroom.aspx.

2. What is the benefit of Good Tidings Private Label lights?

1. The Good Tidings Private Label lights are exclusive to independent garden centers, hardware store and regional chains and will not be found in box stores. The quality of Good Tidings light sets will also set you apart from the competition. The Super Bright light set allow up to 5 lights to connect and offers a 2 year warranty. The Ultimate light sets features 3" spacing, allows up to 5 light set to connect together, offers a 3 year warranty, and comes with the light lock functionality. Finally the Heavy Duty light sets features 5" spacing, allows up to 10 sets to connect together and offers a 4 year warranty.

   Good Tidings also offers brands name lights such as GE and Sienna, among others. The GE Constant On light sets stay lit even if one bulb goes out. For more information on our light set program, visit our online video gallery - http://good-tidings.com/video/private-lable-light-set-program.aspx

3. How do I redeem my light set warranty? 

1. We make it extremely easy for your customers to redeem their warranty. Simply request the packaging from the original item and provide your customer a replacement item. Then contact Good Tidings to take care of the rest.

4. What is the benefit of the Good Tidings Private Label tree program? 

1. We travel throughout the world and work with multiple factories to ensure we offer great quality and a wide variety to our customers. With more than 70 different types of trees, there is plenty to choose from. A 10 year warranty on trees and a 3 year warranty on lights is one of the best in the industry. For more information on the differences trees and how to merchandise your store, visit our online video gallery - http://good-tidings.com/video/twelve-25-benefits.aspx.

5. How do I redeem my tree warranty? 

1. Many of you repair trees for your customers. We are happy to provide bulbs and lights sets at no charge to you so you can make these repairs. When a consumer calls Good Tidings directly with a tree issue, we make every effort to resolve their problem to their satisfaction.

6. Why is the showroom only open from January to early March?

1. The Good Tidings showroom is open all year round and we invite you to call us any time for an appointment. The early order program is available from January 5th to March 1st and offers you the best prices of the year. In addition, any orders written during the early buy period will ensure the merchandise is delivered to your store with plenty of time to get set up for the upcoming Holiday season.

   Another benefit of placing order early is that Christmas should still be fresh in your mind and you can use this knowledge to focus on the appropriate product lines. If you are not prepared to order all of your items early in the season, you should focus on special buy opportunities and those items with limited availability and fill in the rest of your orders in season.

7. How many days do I need to spend in the showroom to optimize my buy?

1. This depends on how much Holiday business you do. If prepared with inventory levels and sales history, most customers can shop the showroom in one day. Many customers like the advantages of the relaxed buying environment and spread their shopping over 2 days. This is another advantage of Good Tidings when compared to the competition, as the Merchandise Mart showrooms usually require a 3 – 5 day shopping experience.

8. Do you have any material to help train my staff and inform my customers for the Holidays?

1. Yes, there are many videos available online that can help your staff learn about Holiday products. Videos topics include "Benefits of Incandescent Lights", "Benefits of LED Lights", "How to Select and Merchandise the Right Product Mix", "How to Merchandise Trees" and more.

9. Do you have any advertising services?

1. Greensmith can help you develop a marketing program to educate your customers and make you the retailer for choice for the Holiday season. We can create sell sheets, catalogs, signage, mailers and more. For more information on our marketing program, please click here - http://good-tidings.com/marketing.html.

10. What is the right mix of Holiday merchandise for my store?

1. There is no "right" holiday mix, as this differs for each customer. With so much available in the Good Tidings Showroom, it is easy to get carried away. Our expert sales team will help you create the best order for your business. We view the relationship more as a partnership and want you to be successful for many years to come. Typically, anyone with more than $10,000 retail sales would benefit from visiting the Good Tidings Showroom.